Faq

Frequently asked questions

Measure

Our measures are only indicatives and they can differ in 3/4 inches due printing or acid wash processes.

How do I return an item?

Our returns policy

Faulty or incorrect items sent within the UK – If you are not completely satisfied with your purchase please email takkisdumb@live.com We will provide details for you to send us the item(s) in their original condition (unopened, unworn, torn, soiled with packaging and labels intact) within 7 days of receipt.
All the stuff on sale cannot be returned. The sale is final. Cut&sew products (color block project, speckle hoodies etc and limited edition products cannot be returned as they are special products in very limited quantities. No complaint please also for differences in pattern and colour for all our dash dye range. They will not be refunded, they are all different and this is their characteristic, please take note before the purchase guys.

Its very important that when you return an item(s) that we know the order number to which it relates to, your details and whether you want a refund or exchange. Without these details we wont be able to take the actions you require.

The cost of returning the item to us is your liability. Shipping cost and tax of your order will not be refunded in any case. Item/s refunded in 10/15 days max.

Faulty or incorrect items sent from outside the UK – Please email us at takkisdumb@live.com for further information.

For all the parcels who come back to us for incorrect address we will ask to pay the new shipping cost to reship

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I have my own shop, can I become a Takk Clothing stockist?

If you would like to become an our stockist please email us at takkisdumb@live.com
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An item I want is out of stock, can I order it?

If we are currently out of stock of a particular item that you may want to purchase email us at takkisdumb@live.com

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How should I wash my Takk Clothing?

All our products should be washed in a cold wash, carefully refer to label in the back of your product.

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What information do you collect from your customers?

We ask for your name, home address, email address, delivery address when a purchase is made on our site. We may obtain information about your usage of our Web site to help us develop and improve it further through online surveys and other requests.

What will the data be used for?

Your data will enable us to fulfil your order. We may also send you from time to time (by email)information about products and details of promotions and special offers from Takk Clothing If you do not wish to be contacted for these purposes please contact us.

Do you use Cookies?

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout and to improve your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

This privacy policy sets out how Takk Clothing uses and protects any information that you give us when you use this website.

Takk Clothing is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Takk Clothing may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective at all times.

What we collect

We may collect the following information:
•name
•contact information including email address
•demographic information such as postcode, preferences and interests
•other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
•Internal record keeping
•We may use the information to improve our products and services
•We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
•From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
•whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
•if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at takkisdumb@live.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect